MacroMax support

How can we help?

Questions, feedback and bug reports are welcome. Include your iPhone model and iOS version when reporting a technical problem.

Meal-photo estimates

AI estimates are a starting point, not a laboratory measurement. For a better result, use good lighting, keep the whole plate visible and include a familiar object or packaging when it helps show scale. Always review the food and portion before saving.

Barcode not found

MacroMax uses Open Food Facts for packaged-food information. If a barcode is missing, search by product name or add the food manually. Packaging and recipes change, so compare important values with the product label.

Using a personal Gemini key

Your personal Gemini API key is stored in the secure storage provided by iOS. It is used only to authenticate your requests to Google. You can remove or replace it from MacroMax settings at any time.

Privacy or account deletion

To request deletion of your MacroMax account and associated cloud diary data, email admin@gymex-fitness.co.uk from the address connected to your account. For anonymous accounts, include the account identifier shown in the app’s profile area.

Read the full MacroMax Privacy Policy.

MacroMax provides general nutrition-tracking tools and estimates. It is not medical advice and should not replace guidance from a qualified healthcare professional.